Manager of Benefits - Santa Clara University

$92,500 - $125,000 yearly
  • Santa Clara University
  • Santa Clara University, El Camino Real, Santa Clara, CA, USA
  • Dec 05, 2022
Full time Human Resources Management

Job Description

Position Title:

Manager of Benefit

Position Type:


Salary Range:

$92,500 - $125,000 annually; commensurate with experience

Pay Frequency:



The Manager of Benefits is responsible for the management and administration of the University's benefit programs. The Manager of Benefits serves as an integral member of the department management team in its efforts to serve the HR needs of faculty and staff. This is a regular, full-time exempt position. This position directly reports to the Associate Director of Employee Development & Wellness.


Work may be evaluated based on feedback from campus community members in addition to the ability to successfully perform the essential duties and responsibilities listed below.



  • Provides management, organization and leadership in supervising professional and administrative staff.

  • Participates in reviewing and revising departmental policies, procedures, and systems with the goal of increasing functionality, efficiency and effectiveness, and continuously improving customer service.

  • Serves as a resource to HR departmental staff and various University constituents.

  • Contributes to building and sustaining department esprit de corps.

  • Participates in the University and professional community via committees, projects, and events.

  • Provides training to managers and campus community members on benefits related topics.


1. Manages University Benefit Programs

  • Manages the administration of the University's benefits program.

  • Researches and recommends a comprehensive benefits program.

  • Researches and tracks trends in plan offerings, costs and expenditures.

  • Manages an effective communication and outreach plan to assure informed employee access to benefits.

  • Performs plan audits. Assume timeliness and accuracy of required filings.

  • Manages annual enrollment process, plan audits, discrimination testing and compilation and submission of 5500s.

  • Develops and maintain paper and online forms, orientation materials and SPDs.

  • Manages and administer the university’s retirement plans and ensure regulatory compliance, deliver accurate record-keeping and plan administration, and coordinate fiduciary oversight of the plans. 

  • Administers medical and dependent care reimbursement accounts and manage relationship with third party administrator.

  • Supervises account reconciliation and auditing for all benefits related accounts.

  • Ensures compliance with all State and Federal benefit regulations and laws and be responsible for implementing all required changes to adapt new laws.

  • Serves as a member of the Benefits Committee.

  • Presents benefits workshops on plan offerings to the University community.

  • Conducts and participates in benefits surveys and benchmarking studies.

  • Assists in annual contract renewals for all plans. Implements programs to help reduce benefits costs.

  • Evaluates, design and recommend benefit programs based on market assessment and strategic plan along with benchmarks and cost impact annually. 

  • Ensures the accuracy and compliance of all related benefits files and information on the website.


2.Worker’s Compensation & Leave Administration

  • Provide oversight and leadership for worker’s compensation process and filings.

  • Oversees the maintenance of the OSHA 300 Log for all recordable cases.

  • Prepare reports as required, e.g., annual OSHA report and postings, annual audit.

  • Oversees the administration of leave of absence processing and reporting.



  • Responsible for hiring, training and creating a professional development plan of staff assigned.

  • Recommends initiatives and changes to improve quality and services of the benefits unit and the HR department.

  • Works with other units/departments/divisions/colleges to coordinate workflow and activities to ensure a seamless operation.

  • Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to solve problems.

  • Maintains contact with customers and solicits feedback to improve services.

  • Maximizes productivity through use of appropriate tools; develops resources that create timely and efficient workflow.

  • Develops and recommends unit budget.

  • Works closely with the HRIS unit to develop reports for effectiveness and efficiency and reports that regularly audits the data integrity of the HR systems related to benefits.

  • Works closely with all the other units in the HR department in making sure all policies, procedures and regulations are in alignment for organizational effectiveness and efficiency and maintains data integrity in the system.

  • Prepares progress reports, informs supervisor of project status and deviation from goals; prepares activity reports to guide management.

  • Ensures completeness, accuracy and timeliness of all operational functions.

  • Develops, communicates, and maintains guidelines and procedures to support the functions of the benefits unit.

  • Ensures the benefits unit operates as a team.

  • Establishes rapport with people from diverse backgrounds.

  • Maintains dignity and self-control in difficult situations.



  • Recommends initiatives and implements changes to improve quality and services.

  • Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

  • Maintains contact with customers and solicits feedback for improved services.

  • Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

  • Researches and develops resources that create timely and efficient workflow. 

  • Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

  • Prepares and submits reports as requested and required.

  • Develops and implements guidelines to support the functions of the unit.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.


This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.


  • Knowledge and understanding of benefit programs as it relates to administration, auditing and managing broker, vendor and third party administration relationships.

  • Knowledge of all pertinent federal and state regulations, filings and compliance requirements both adopted and pending affecting employee benefit programs, including FLSA, ERISA, COBRA, FMLA, ADA, Workers Compensation, Medicare, and Social Security and DOL requirements and other related compliance matters.

  • Computer proficiency with the ability to utilize databases, MS Word Excel and Power Point.

  • Knowledge and working experience of HRIS systems desired, PeopleSoft preferred.

  • Demonstrated proficiency in business math and writing.



a. Excellent organizational skills including demonstrated success in complex project management

b. Demonstrably professional and courteous demeanor and ability to exercise sound judgment in responding to the public, including commitment to customer service, both internal and external to the department.

c. Well-developed quantitative skills, especially research, statistical, and analytical competence in benefits.

d. Excellent communication, organization, and time management skills, including attention to detail.



  • Ability to comprehend and interpret benefit information as it applies to the daily operation of the benefits department.

  • Proven ability to maintain confidentiality and successfully handle matters discreetly.

  • Ability to exercise professional and courteous demeanor in responding to the public, including commitment to customer service, both internal and external to the department.

  • The ability and willingness to support the Mission of the University; and to work collaboratively and collegially.



A. Bachelor's degree required. CEBS, CBP, PHR, SPHR, SHRM-CP or SHRM-SCP preferred.


5.Years of Experience

Minimum of 8 -10 years of benefits administration experience required with 3-5 years of management responsibility, including successful staff supervision and development preferred.



The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.  A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.


  • Considerable time is spent at a desk using a computer terminal. 

  • May be required to travel to other buildings on the campus.

  • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

  • May be required to occasionally travel to outside customers, venders or suppliers.



The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical office environment.

  • Mostly indoor office environment with windows.

  • Offices with equipment noise.

  • Offices with frequent interruptions.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see


Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, , Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). 


Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.


Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at


***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.