The focus of the Emergency Programs & Housing Services Division is designed to assist individuals with disaster preparedness, response, recovery, emergency and housing services. Services may include a comprehensive spectrum of support to address barriers to economic self-sufficiency that disaster survivors often experience, housing, rental/deposit assistance, and emergency services.
The Emergency Programs & Housing Services Division serves families experiencing both natural and human made disasters as well as housing services. Programs under the Division are operated by the Program Managers and overseen by the Division Director of the Emergency Programs & Housing Services Division who reports directly to the agency’s CPSO.
Lead planning of outreach and workshop events for the Emergency Programs & Housing Services Division as well as program reporting support on individual contracts as assigned by the Program Manager. The program lead will represent the program and its team members in all forms of communication to various community partners, stakeholders, funders, board members, vendors and clients. Additionally, provide training and assist case managers with providing emergency and housing services. Provide culturally and linguistically responsive, client-centric case management services to individuals and families in need of services through the Division. Determine an individual’s eligibility for the program, assess household needs, input client data into software management systems, and conduct outreach events to promote Emergency Programs & Housing Services Division Programs.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Make and receive calls and send emails to provide disaster and housing services information to targeted populations
Manage (coordinate with staff) programmatic data collection systems
Oversee program case files and collaboratively problem-solve with case managers as needed
Ability to assist case managers in de-escalation situations when dealing with clients
Assist Division Leadership in monitoring staff hybrid schedule, maintaining daily staff coverage and troubleshooting scheduling gaps
Provide community resources and referrals
Coordinate team events and community outreach events
Manage program purchasing, submitting invoices and expense reports to Fiscal Department
Assist IT with data integration projects specific to the Division.
Act as Program and Division Liaison to other CCSCC programs, CCSCC leadership, funders and community partners
Provide administrative and reporting support to Division Leadership for special projects as assigned
Keep and maintain detailed records of client & program data as specified in contract requirements
Provide additional (emerging response resources) information to the community as needed
Regularly review assignments and project progress with the Program Manager
Work with program staff on assigned internal processes pertaining to program compliance and deliverables
Review program cases to ensure program deliverables
Work location (remote, onsite or offsite) dependent upon assigned program contract and needs of the community
Participate in weekly team meetings
Engage in team building activities
Complete other duties as assigned
EDUCATION & EXPERIENCE
A minimum of a BA or BS from an accredited educational institution with major course work in social services, public administration, psychology, health sciences, or a related field is preferred (equivalent education and experience that demonstrates the ability to perform the job may be considered)
Experience working with low income or vulnerable population clients is encouraged
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
Outstanding oral and written communications skills, including English fluency
Bilingual/ bi-literate in English/Spanish or English/Vietnamese (preferred but not required)
Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with a high level of reliability
Ability to build and retain quality relationships with staff and maintain a strong team culture
A high energy, optimistic attitude that encourages and motivates clients living in stressful, high pressure situations
A proven commitment to continuous quality improvement, including an openness to constructive feedback
Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing
Excellent basic computer skills (e.g. keyboarding, Microsoft Word Office Suite, Google Suite, Zoom) as well as comfort with using cloud computing applications, electronic health records, as well as learning new technology tools quickly
Experience working with vulnerable populations such as individuals with low and fixed income, underserved Santa Clara County residents, including but not limited to seniors, students, and transition-age youth
Exceptional organizational, problem-solving and time management skills
Experience working in a non-profit and experience in community outreach, community organizing and leadership development
Excellent multicultural experience and ability to work well with a diverse population
Experience monitoring case files in compliance with audit and funder requirements
Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences
Ability to research, analyze information and represent data in meaningful ways
Ability to encourage staff to work collaboratively in high stress environments such as outreach event planning
Completion of annual CCSCC certification training to drive agency vehicle
GENERALPHYSICAL AND EMOTIONAL DEMANDS
Ability to sit for long periods
Ability to lift 25 pounds
Flexible, proactive, adaptable and able to work in a fast-paced, changing environment
Work is performed at multiple sites, generally in an office environment. Professional appearance and attire expected
HOURS AND TRAVEL
Full-time - some evenings and weekends will be required to meet the needs of the position
Some travel is required within Santa Clara County
Clearance of fingerprint background check via LiveScan
Must have TB test performed
Provide proof of COVID-19 vaccination and booster(s) status
Valid California Driver License and current auto insurance, and another form of reliable transportation
TO APPLY: Please submit resume to email@example.com and use the job position title as the subject line.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.
***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.