Operations Account Manager will engage with team to understand demand variations and dynamics and to support complete order fulfillment.

Duties and Responsibilities:

• Act as POC for customer accounts from sales operations perspective – provide supportive, energetic customer service and relationship management.
• Analyze customer demand, backlog and customers’ sell through on a daily/weekly basis. Identify problem areas and drive appropriate customer engagement and internal functional groups to resolve. Must have an understanding of trend analysis and future demand projections.
• Conduct forecast reviews with customers. Ensure customers forecast accuracy to facilitate efficient product delivery and contract fulfillment.
• Coordinate closely with Planning team to ensure supply plans support direct, and indirect customer needs to maintain appropriate channel inventory levels.
• Coordinate with Planning, Sales and Product Management teams to coordinate EOL/LTB quantities and ensure smooth product transitions.
• Manage and maintain CRM data with updates to customer's forecasts, accounts and opportunities.
• Maintain customer sales operations dashboards in standard Business Intelligent (BI) tools. 
• Provide suggestions for (BI) tools to increase usage to reduce ad-hoc, manual efforts.
• Manage effective communication between internal teams to maximize sales and delivery execution.

Required Skills and Qualifications:

• Bachelor’s Degree or relevant industry experience
• 4-6 years of experience in similar role
• Advanced data analytics with Excel 
• Highly detail oriented, organized and process focused with ability to multi-task and meet strict deadlines
• Strong communication skills written and verbal.

***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.