Online Help Desk Technician

  • Academy of Art University
  • 150 Hayes Street, San Francisco, CA, USA
  • Mar 28, 2018
Full time Customer Service Technical Support

Job Description

Academy of Art University seeks an Online Help Desk Technician to support faculty and students with any questions they may have regarding the use of online educational systems, browser configurations, the downloading and uploading files and any other technical or administrative issues they might encounter while participating in their online classes. The focus of this position is to resolve user problems as quickly and as courteously as possible. Additional responsibilities include:

  • Provide feedback and insight into user opinions of the system to help identify problem trends and possible need for improvements
  • Conduct online system testing for new applications
  • Provide web-site maintenance
  • Assist with administrative tasks and special projects



  • Must be flexible and willing to work weekend, morning or night hours.
  • Must have at least one - two years in a customer service position; help desk experience preferable and within an educational setting
  • Must possess excellent knowledge of both PC and Mac operating systems, mobile OS and have familiarity with Microsoft Office suite
  • Knowledge of Internet browsers, and an excellent ability to use and navigate the Internet is essential
  • Must have excellent troubleshooting skills, be able to provide quality customer service and work well with other staff, faculty and students
  • An ability to communicate well both verbally and in writing is required
  • Knowledge of relevant specialty software, (e.g., Adobe Creative Cloud Suite, Maya, Studio Max, MX Flash, Quark, Final Cut, Avid Xpress, AutoCAD, After Effects, Motion Pro) a plus but not required



Academy of Art University offers employees health insurance, 401k options, paid vacation and paid holidays, paid sick leave and a commuter program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.  Employees also have access to health and wellness programs, the University’s gym and pool and athletic games.  Employees may be able to attend various events such as our film festival, fashion show and gallery auctions as well.

When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your résumé, please see a NOVA Career Advisor.