Summary
Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.
As the Digital Literacy Instructor you will be the main point of contact throughout the program. The instructor will help participants enroll in low-cost Internet plans, teach the digital literacy courses, and track the laptops distributed to those who complete the course.
Job Responsibilities
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Independently teach Digital Literacy Workshops
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Exercise patience and create a positive learning environment while teaching digital literacy skills
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Process intakes for clients who meet the eligibility criteria and track progress accordingly
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Enroll new participants in the program and assist them in signing up for low-cost Internet
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Schedule digital literacy workshops with resource room coordinator
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Build confidence within the participants and instruct them how to operate and use a laptop with curriculum provided
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Maintain open communication with team members and share progress of participants throughout the program
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Refer clients to educational workshops and other training resources as they become available
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Distribute laptops to graduating participants that have met all prior requirements
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Work closely with cross functioning teams to coordinate client availability for workshops and maintain laptop inventory.
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Maintain complete client documentation:
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Record Intakes and device agreements
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Track who has been informed on low-cost Internet options, connected with low-cost Internet, and completed 8 hours of digital literacy
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Record of services delivered - Maintain accurate and timely records, including but not limited to participant records, and financial transactions.
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Collect, interpret, and disseminate relevant program data and information.
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Conduct outreach and community engagement activities.
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Perform other duties as requested.
Preferred Qualifications/Experience
Equipment Used
Aptitudes/skills/temperament
● Knowledge of MS Office and the Google Suite of Applications (Google Drive, Google Sheet, Google Docs, and Google Slides) required
● Strong public speaking experience
● Ability to influence others
● Critical thinking and problem-solving
● Excellent written and oral communication skills
● Demonstrated ability to prioritize and meet established deadlines
● Exceptional organizational skills
● Ability to present oneself and the agency professionally to internal and external audiences
● Ability to work as a member of a team
● Desire to work with people of diverse socio-economic backgrounds
Working conditions
The job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision.
Emotional Effort
Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.
Physical requirements
The job involves sedentary work, frequently standing in front of a class or sitting for an extended period in front of a computer monitor. This position may occasionally require lifting objects up to 40 lbs.
Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.
Pay range
$23.00 - $24.00 per hour
Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age,physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy,genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law
***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.
