The City of Sunnyvale is seeking a service-oriented Principal Client Support Specialist for the Information Technology Department. The incumbent will lead, the client support services team, a team dedicated to providing a Citywide service desk, knowledgebase, and end-user device field support. The team focuses on cell phone, radio, mobile device, and desktop computing support along with managing the Information Technology Service Management (ITSM) system which includes IT asset management and change management functions. Strong customer service business-to-technical skills and experience in implementing and supporting client devices, troubleshooting issues, performing systems analysis, multi-tasking, and end-user training and support are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently.
The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City’s operations effectively and efficiently.
The City of Sunnyvale provides an excellent benefits package, please refer to the city website for current details on employee benefits. A complete application packet will consist of a City of Sunnyvale employment application and responses to the required supplemental questions. The final filing date is Thursday, December 14, 2023, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. For complete information regarding this opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.
Salary $55.98 - $71.44 Hourly
***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.
Recognized as the “Heart of Silicon Valley,” Sunnyvale, with a population of approximately 156,317, is the fifth largest city in the San Francisco Bay Area and the second largest in Santa Clara County Sunnyvale was incorporated in 1912 and has transformed from an agricultural community to a center for the defense industry and the current nexus of research, development, and manufacturing that created Silicon Valley. Sunnyvale is home to notable companies such as Amazon Lab126, Apple, Bloom Energy, Fortinet, Google, Intuitive Surgical, LinkedIn, Lockheed Martin Space Systems, Mercedes Benz Research and Development, NASA Ames Research Center, NetApp, Twitter, and Walmart Labs. The draw of working in this dynamic community swells the City’s daytime workforce to 230,000.
Sunnyvale is located in the spectacular San Francisco Bay Area. The San Jose, Oakland, and San Francisco international airports are easily accessible. The area is home to many museums, theaters, concert halls, and art galleries, as well as numerous professional sports teams.
In addition to its ideal location, Sunnyvale is also recognized for its park system and public recreation facilities, including eighteen prize-winning parks, two golf courses, fifty-one tennis courts, six public swimming pools, and a state of the art Community Center. The Baylands Park provides over seventy acres of developed parkland offering recreation activities, scenic pathways, and picnic areas for families. A wide variety of cultural and artistic events take place within the City, including the annual Art & Wine Festival, the Summer Wednesday Night Music Series, Jazz & Beyond Music Series, Hands on the Arts children’s art fair, a weekly year-round farmer’s market, and downtown holiday events. Additionally, the historic downtown business district is a vibrant commercial and entertainment hub.
Four school districts serve Sunnyvale, with twenty-six public and private schools. Sunnyvale includes its own community college campus: Foothill Sunnyvale. Stanford University, Santa Clara University, San Jose State University, two University of California campuses, and several community colleges are nearby.