Director of Human Resources

  • TrueAccord
  • SoMa, San Francisco, CA, USA
  • May 16, 2018
Full time Human Resources

Job Description

Why TrueAccord?       

Debt collection is broken. Every year, 77 Million Americans have experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We deploy technology, machine learning, and data science to innovate and optimize how debt is collected. Come join our team and disrupt a multi-billion dollar industry that’s been waiting for change.

The Director of Human Resources provides the leadership necessary to deliver a broad spectrum of strategic and tactical HR support to employees and managers that are fully aligned with  TrueAccord’s values and goals. This spectrum of support includes benefits administration, succession planning, change management, organization and development, office management and payroll. The Director of Human Resources improves the work environment by recommending new policies, practices, and benefits, monitoring and acting on staff career growth opportunities, compensation practices, and emphasizing and improving benefits and perks.


  • Develops employee strategies for the organization and counsels managers and employees on the adherence to the policies, procedures, laws and regulations
  • Manages and executes employee compensation and benefits strategies and programs
  • Develops and implements people strategies in alignment and support of business objectivesDeliver a top-tier benefits program, overseeing the provision of plan options including 401K, policy features, enrollment, systems, and other requirements
  • Listen and counsel employees on issues ranging from personnel matters to concerns with managementLead investigations and resolution of complaints of the highest complexity and sensitivity
  • Ensure all activities are in compliance with applicable federal, state and local employment-related regulations, including EEO, FMLA, OSHA, ADA and ADEA
  • Partner with company leadership to maintain, improve, and recommend HR strategies across the organization   


  • 7+  years of progressively broader HR experience including: Employee Relations, Performance Management, Compensation & Benefits, Payroll, and HR systems
  • Excellent knowledge of employment legislation and regulations
  • Strong attention to detail ensuring the highest level of accuracy
  • Outstanding communication and interpersonal skills
  • Broad knowledge of and experience with a wide array of HR programs and practices including employment law, compensation, performance management, leadership development, coaching, employee relations, change management and organizational development and effectiveness
  • Experience supporting a fast-paced high-tech environment preferred
  • Entrepreneurial drive and a desire for continuous learning
  • Start-up experience is strongly preferred
  • Experience with the implementation of HRIS systems
  • Bachelor’s degree in HR, business or a related field.

Compensation: Commensurate with experience.

Benefits and Perks:

  • Work with talented and motivated people who are mission driven and drive for results
  • Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
  • Unlimited PTO
  • Transportation benefits
  • Team lunches and weekly happy hour

At TrueAccord, we are determined and excited to invest in your growth and potential. Moreover, we encourage and believe that diversity leads to a better company and better products and we encourage you to apply and be a part of this!

Many companies talk about being disruptive, but TrueAccord is on the leading edge of integrating machine learning with a human based approach to assist both clients and consumers through a challenging financial process. With a world class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned to for continued success. We look forward to seeing your application!

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