Health Services Specialist l (SSF)

$16.00 - $23.00 hourly
  • Planned Parenthood Mar Monte
  • South San Francisco, CA, USA
  • Sep 26, 2018
Full time Health Care / Medical

Job Description


South San Francisco, CA  

Health Services Specialist I (SSF)   

DESCRIPTION OF DUTIES: (as appropriate to work site and scope of services) 


General Duties

  • provides direct service in all the health center specific areas includ­ing, family planning, abortion, prenatal, general medicine, pediatrics, as appropriate to scope of services and health centers; 
  • provides clients with accurate information regarding PP serv­ices, including questions pertaining to contraception, options, and funding sources;
  • contributes to achieving health center productivity goals;
  • screens financial, medical and social history with correct documentation of pertinent information
  • demonstrates PPMM customer service standards;
  • Solicits donations from patients per PPMM guidelines.
  • Demonstrate PPMM customer service standards and ITT workplace values and service standards.

HSS/Direct Care

  • Prepares clients for exams and assists in exam room when needed;
  • Provides pregnancy testing, information and referral, schedules PT clients for follow‑up family planning or other appropriate services;
  • Performs lab work and venipuncture;
  • Prepares examination room with appropriate supplies for examina­tion and cleans room;

 HSS/Check-in & Check-out

  • Communicates professionally and accurately about services, payment and appointment scheduling. 
  • Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
  • Enters accurate patient information into Electronic Practice Management System (EPM)
  • makes health center appointments, provides information and appropriate referrals;
  • prepares charts, pull charts, transfers records, file charts;
  • Contacts insurance companies to obtain benefit information and authorization for services
  • Posts charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures. 
  • Runs end-of-day reports as directed by Center Manager.
  • Ensures accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM).  Runs end-of-day reports as directed by Center Manager.
  • Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.
  • Ensure that all scanning of patient forms is completed on date of service
  • Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.
  • Contacts appropriate clinic staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
  • Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
  • Responsible for scanning all documents in patients chart at date of service
  • Responsible for completing all billing tasks and corrections within 72 hours of receipt

HSS Lab Duties

  • Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture;
  • prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation;
  • Completes lab controls as needed
  • Checks refrigerator temperatures
  • Cleans instruments, exam rooms, lab area, and autoclave as assigned


  • Filing/Abstracts charts;
  • Prepares charts for next day appointments; completes robust confirmation calls and chart prep as needed
  • works with/supervises volunteers/interns as applicable;


  • Bachelor’s degree, or; combination of experience and college education equaling 3 years, or; graduation from high school in conjunction with a medical assisting certificate.


  • Ability to communicate effectively in verbal and written form;
  • Experience using a windows based programs and mouse and willing to learn new computer skills;
  • Ability to learn the duties of a medical assistant;
  • Ability to maintain composure under stress;
  • Strong customer service orientation;
  • Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to clients and staff. 



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