- Provide tier- 1 technical support via e-mail or phone to Sales reps and Customers
- Support company with International Repair Centers with technical information,
- Assist the Purchase Order Authorization team with technical information regarding specific repair
- Technical – Troubleshooting
Ex: Understanding input and output of a DVD player OR Networking and IP address
- Technical customer service to Internal and external customers calling in
- Higher caliber than just CSR
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.