Customer Service Representative (2)

$17.00 - $18.00 hourly
  • Roth Staffing Companies
  • San Jose, CA, USA
  • Sep 28, 2018
Contract-to-Hire Admin-Clerical Customer Service

Job Description

  • This position, you will be working closely with clients/hospital reps. who are using their product.
  • If the product has an issues, their customer will reach out to Company/You and you will be the point of contact for this issue-
    • Documenting the issue, working closely with the client to do a repair, coordinate to have the product shipped back to the facilities for fixing, work with internal team to ship out a loaner while their product is being worked on.

Keeping track of these loaners to be returned to the facilities after their product is repaired



Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

 When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Deadline to Apply

October 25,2018