MDM Engineers

  • Modis
  • Sep 28, 2018
Contractor Engineering Technical Support

Job Description

2 Contractors needed in Palo Alto. Estimated start 10/15/18

Required Experience:

2 years’ experience in working with both iOS and Android mobile devices. (candidate SHALL BE sufficiently proficient in both iOS and Android environment)

Includes:

  • Installing and deleting mobile apps 

  • Resetting devices to factory setting 

  • Backup mobile devices data, applications and 
settings to cloud services (iCloud, Google could 
storage, etc.) 

  • Restore mobile devices from cloud services 

  • Troubleshooting mobile device issues 

  • Ability to work with manufacturer's support 
resources 


2 years’ experience at an IT service desk:

  • Excellent phone communication etiquette 

  • Excellent in-person communication 

  • Excellent written communication 


Ability to follow detailed implementation instructions

Ability to adapt and improvise when unexpected issues arise including halting the process and reaching tier 2 support

Ability to effectively document unexpected issues, lessons learned or new, helpful findings

Ability to schedule and follow through with customer's mobile device enrollment to MDM

Ability to walk or drive to remote users' locations (candidate must be mobile and have a clean driving record)

Strongly Desired:

1 year experience working in a Mobile Device Management (MDM) environment.

Extra considerations for candidates with experience in Microsoft Intune

When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.