4 jobs found

Silicon Valley Based – 100% Travel We are SCITON—Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘family’ because we treat each member of our team like family. We give our employees the support, recognition, and room to grow their careers on our campus. We empower them to use their creative genius. In fact, we incentivize their innovation. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that? Are we the right Pre-IPO company for you? Responsibilities : Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light. Provide professional, courteous, enthusiastic, prompt and skilled technical service to Sciton customers. Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems. Respond to service requests and ensure on-site repair within 48 hours. Ability to manage and assist in the shipment of service parts to customer sites. Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems. Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures Build trust with customers by ensuring integrity and accountability. Partner with cross-functional Sciton departments to ensure comprehensive, coordinated and effective communication and support approaches Knowledge, Skills and Abilities: Knowledge of optics, electronics, cooling systems, power supplies and laser systems Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. Proficiency in the Microsoft Office suite required. Prioritization and multi-tasking skills required. Excellent communication, customer interaction and phone interaction skills required. Work Experience and Education: Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience. Medical device experience a strong plus. If interested and qualified, please send resume to job(at)sciton.com. Sciton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status (including pregnancy, childbirth, or related medical conditions), protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.    

POSITION SUMMARY : The Maintenance Supervisor will be responsible for managing all maintenance operations and the oversight of a team responsible for the preventive maintenance and repair of company’s facilities, fleet, heavy equipment, and stationary equipment. Responsibilities will include all operational aspects of team management, budgeting, forecasting, business planning, and P&L reporting. REPRESENTATIVE RESPONSIBIITIES : The following responsibilities are general duties that an employee in this position may or may not be required to perform. The actual duties required of this position will vary.   ESSENTIAL JOB FUNCTIONS: Oversee personnel needs of the department including conducting daily shop huddles, fleet walks, coaching, training, and evaluating employee performance. Provide input into hiring, termination, compensation, and promotion decisions. Manage related administrative matters for team, including payroll, employee records, PTO, records of all preventive and corrective maintenance performed, recording of all information into Company Maintenance Software. Oversee planning and scheduling of all repair work to optimize productivity. Perform inspections of outside repairs to ensure all work was properly completed in accordance with Company’s safety and compliance procedures and federal/state regulations; follow up where appropriate. Track issues and conduct Quality Control Inspections (QCI’s). Analyze the quality and effectiveness of the work performed. Oversee repair diagnostics on more complex matters, provide coaching, and identify training opportunities where necessary. Responsible for managing professional business relationships with external vendors and maintain knowledge of all equipment warranties Oversee inventory control system to ensure necessary equipment and part levels are maintained and purchases are within budget. Approve expenses and manage the budget for the maintenance shop(s). Maintain knowledge of engine, emission systems, transmission, brake, hydraulic and electrical systems to perform advanced preventive and repair maintenance functions on heavy equipment and vehicles used by Company, both on site and on the road.   REQUIREMENTS REQUIRED :  High school diploma or GED Valid State Driver’s License Supervisory or Management experience, which includes the demonstrated ability to manage, coach, counsel, discipline, and develop employees Demonstrated experience working with heavy equipment requiring a thorough knowledge of safe working practices, DOT, OSHA and other federal and state regulations Financial and/or Project Management experience, which includes the demonstrated ability to prioritize work load and meet time sensitive deadlines Previous experience with budget development and variance analysis; ability to provide financial forecasts; report and communicate analyzed data to management Experience managing in a Union Environment. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.