2 jobs found

Annual Reviews is a nonprofit publisher dedicated to synthesizing and integrating knowledge for the progress of science and the benefit of society.  We offer competitive salaries and excellent benefits including a business casual work environment, support for professional development training, a great health benefits package, a generous vacation plan, support for a strong work/life balance, personal enrichment benefits, a gym reimbursement program, a matching gifts program, tuition reimbursement, regular employee events and celebrations, and most importantly, the ability to work with an amazing group of people who care about each other and their work.  We are currently seeking a full-time Service Desk Support Specialist I in our Palo Alto office who can assist the Technical Support Manager in all areas of client PC and end-user help desk support and network support for ~100 local and remote client stations. We are seeking candidates who are looking to master the management of client technologies and dedicated to providing amazing customer service and doing everything they can to quickly and effectively troubleshoot and resolve user issues.  The days/preferred hours for this position are Monday – Friday from 7:00am – 3:00pm.  (We may also be able to consider an alternate schedule of 7:30am-3:30pm)   Specific Responsibilities include: Responding to telephone calls, email, and personnel requests for Tier 1 technical support and supporting company meetings. Documenting, tracking, and monitoring Tier 1 problems to ensure a timely resolution. Providing Tier 1 support for all user-level applications (Microsoft Office 365, Adobe Creative Cloud, FTP, Chrome, EDGE, etc.). Providing Tier 1 support for all user operating systems (Windows & MacOS). Providing Tier 1 support for all remote access technologies (VPN, Cloud, etc). Providing Tier 1 support for all client workstation hardware including desktop, laptops, tablets, printers, and cell phones. Assisting in all client workstation installations, configuration, deployments, and relocations. Assisting in monitoring client security systems. Providing Tier 1 peripheral hardware support. Performing peripheral hardware installation and configuration on client machines. Performing all client software installations, configuration, and deployments. Assisting in all client operating system installations, configurations, updates, and deployments. Providing Tier 1 end-user support for all client applications including CRM and line of business applications and other company software. Providing Tier 1 support for all telecommunications (VoIP and related hardware). Assisting with other general office duties as needed including but not limited to ordering toner, taking inventory of office supplies or packages, delivering packages, entering facilities tickets on website and interacting with outside facilities vendor in manager’s absence. Qualified candidates must meet the following requirements: Experience/Education: A minimum of 1-2 years of work experience in PC/Network support working in a Windows and Mac environment Experience working with onsite and remote users Experience using and/or troubleshooting Microsoft Windows & Microsoft Office 365 Experience with end-user support of Cloud-based applications Experience with Remote desktop or other remote assistance Experience with network topology, printer and network connections Experience installing, configuring and deploying client software and operating systems Experience working with smart phones and tablets OS such as iOS and Andriods BA/BS preferred Technical Knowledge & Skills: Good PC hardware/peripheral knowledge and strong troubleshooting and support skills General PC software and troubleshooting skills for Microsoft Office 365, MacOS, Anti-Virus/Anti-spyware protection Solid knowledge of virtual environments for both Windows and MacOS General knowledge of remote access technologies Basic scripting skills (PowerShell, Bash, or Python) Basic knowledge of ethernet/TCP/IP networking and network troubleshooting Ability to prioritize well and properly escalate tickets/tasks Excellent analytical and problem-solving skills Experience configuring Microsoft Outlook preferred Prior telecommunications (VoIP) experience helpful Experience with Microsoft Teams and Teams Voice a plus Basic html skills and working knowledge of Microsoft SharePoint a plus   Other Skills & Abilities: Proven ability to provide excellent customer service with a diverse user base Strong verbal communication skills with the ability to communicate clearly, patiently and diplomatically in person or over the phone Demonstrated positive, friendly and professional demeanor with ability to engage with all levels of users up to senior management Strong written communication skills with the ability to clearly update or write documentation or training materials and communicate in a pleasant, professional and helpful tone Demonstrated flexibility and willingness to adapt to alternative ways of accomplishing tasks Ability to get along and work well with everyone including a diverse group of users onsite and in remote locations as well as other members of the technology team Strong team player willing to help others as needed Strong organizational skills and ability to focus on details Ability to learn quickly Strong work ethic, high integrity, & dependable Self-motivated, demonstrates initiative, takes ownership of tasks & has good follow-through Ability to effectively present and review technical presentations with onsite or offsite users Demonstrated strong interest in information technology and learning new skills Willing to work additional hours and/or perform additional tasks (including general office work) as needed Ability to lift, carry and move 10-25 pounds If you possess the above requirements, please submit your cover letter and resume by applying online at:   https://chu.tbe.taleo.net/chu01/ats/careers/requisition.jsp?org=ANNUALREVIEWS&cws=1&rid=110 When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.    Annual Reviews is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.  If you need a reasonable accommodation for any part of the employment process, please contact the Director of Human Resources by email at arhumanresources@annualreviews.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.  For more information about our commitment to equal employment opportunity, please click on each of the following via the job ad on our career website: (1) EEO is the Law poster , (2) pay transparency nondiscrimination statement , and (3) AR EEO/AA Statement.

*** To apply for this position, please use the following link: https://careers-edenhousing.icims.com/jobs/2316/resident-services-coordinator---family%2c-senior%2c-and-after-school-program/job  *** Summary Under the supervision of a Resident Services Manager, the Resident Services Coordinator is responsible for assessing resident needs, developing and/or identifying programming to meet those needs, making resource information available to residents, and providing linkages to needed services for low-income residents living in affordable housing developments.  The ability to effectively coordinate services for residents directly impacts the organization’s mission statement in that it allows residents to maintain their housing for longer periods of time, enhances their quality of life and provides for greater incidence of safe, affordable housing for the populations we serve. Essential Duties & Responsibilities Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. Implements educational and enrichment activities for children and youth in the on-site after school program that promotes a safe environment, a supportive environment, teaches and practices social-emotional skills and promotes engagement from youth in design of program at assigned property location(s). Promotes after school program to property and local schools for assigned property location(s). Maintains ongoing collaboration with local elementary schools and communicates regularly with teachers regarding student’s progress, homework, etc. for assigned property location(s). Participates in organizing meetings and workshops for parents for the purpose of identifying or discussing youth concerns, successes, soliciting input on program components and parent education on best practices on engagement in their child’s educational development at assigned property location(s). Reports any concerns about the well-being of the families and children involved in the program to the Resident Services Manager/designee. Maintains program files and records. Maintains accurate records of attendance and progress of individual students at assigned property location(s). Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs. Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services. Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community. Implement priority programs and essential activities through partnerships with other community based service providers/organizations. When other service organizations are not available, may deliver direct services. Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties. Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies. Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement. Report child, dependent adult and elder abuse and neglect according to State law. Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately. Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions. Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors. Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed. Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents. Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required. Participate in relevant local, regional, state and/or national organizations as assigned. SUPERVISORY RESPONSIBILITIES Directly supervises volunteers and contract service providers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training volunteers; planning, assigning, and directing work; addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE 4-year college degree in social work, sociology, psychology, or related field; OR 2-4 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required. Training or experience working with diverse cultures and specific populations, depending on the property. Experience with populations such as children and families, seniors, people with developmental disabilities or chronic mental illness, HIV/AIDS may be helpful or required.  Crisis and mental health experience preferred. Experience conducting community assessments, applying the principals of conflict management and/or de-escalation techniques, and organizing community groups, events, and programs preferred. PREFERRED SKILLS and/or ABILITIES Knowledge of services available in Bay Area counties. Experience with and aptitude for working with children and families. Understanding of procedures and eligibility for federal and state entitlement programs and legal liability issues related to service coordination. Ability to develop effective working partnerships with various types of community groups and institutions. Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs. Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource. Motivate individuals to actively participate in services. Ability to effectively facilitate meetings and community gatherings. Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook). Experience with Salesforce helpful. Ability to work independently and as part of a team. Ability to work some evenings and weekends, as required. Demonstrated ability to establish trusting, confidential relationships. Proven ability to work with diverse groups in cooperative problem-solving and consensus building. CERTIFICATES, LICENSES, REGISTRATIONS  Valid California Driver’s License and insurance required.    When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.