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About the Job: Mobile Technologies, Inc. (MTI) is seeking candidates to become a Tier 2 Field Technician. In this position, you will install, maintain, and / or repair interactive displays, within retail, commercial and municipal environments. We are looking for responsible, self-motivated, service-oriented people with good technical aptitude, who are willing to perform variable field-based assignments at client locations. All training will be provided and paid by MTI. We offer a highly competitive hourly wage and mileage reimbursement. Job Responsibilities:  Log into ticketing system daily for scheduled work Perform visits on scheduled date and time Diagnose and repair electronic and mechanical issues Ensure compliance as required by client agreement and / or scope of work Communicate escalations to manager Keep workspace neat and clean during service Complete a detailed onsite survey upon completion of work Provide upcoming availability weekly to your manager   Desired Skills:  Read and understand planograms Working knowledge of hand tools Basic computing / Smartphone skills Training capabilities Analytical and problem-solving skills Required Qualifications: Organized self-starter One (1) or more years of experience in customer service Two (2) or more years of experience in one of the related fields: Information Technology (IT) – Installation and Configuration Point of Sale (POS) systems – Installation and Configuration Digital Signage – Installation and Configuration Audio / Video – Installation and Configuration Consumer Electronics 12-volt electrical systems – Installation and Configuration Ability to work in a fast-paced and ever-evolving environment Superior communication and customer service skills both written and verbal Maintain a professional image at client sites Must have reliable transportation Able to understand, read and write English language   Field Equipment and Tools (required): Tablet, or Smartphone with a minimum 8MP camera and data service Metal hammer Rubber mallet Laptop Cordless drill with bit adapter, spare drill battery (charged) Philips screw drivers - #0, #1 and #2 Flat head screw drivers – 1/8 and ¼ Socket wrench and Ratchet sets – SAE and Metric Allen wrench set – SAE and Metric Precision screw driver set – Philips and flat head Pliers (standard and needle nose) Wire cutters Knife or box cutter Tape measure Clipboard Other tools as needed   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walking, bending, lifting, repetitive motion Use of hand tools and test equipment Occasionally lift up to 50 lbs. Possible overnight installations Breakdown and re-installment of retail displays   Work Environments: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical customer service environment Typical retail environment with average lighting and noise levels   Company Description:  For over 40 years, MTI has developed merchandising technologies that enable retailers and OEMs to securely display, power and showcase the full spectrum of consumer electronics, from tablets and smartphones to cameras and laptops. Some of the world's most recognized brands and six of the seven largest retailers in the United States utilize MTI products. Our retail-hardened technologies are engineered to last in the most demanding environments, delivering the industry's lowest total cost of ownership and the highest level of mechanical and electronic security.   MTI is an Equal Opportunity Employer Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.      When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.